This week’s blog post aims to answer some of the most frequent questions and queries that we receive about our prices and the payment methods available to our customers.
How Do I Find Out What Your Prices Are?
All of our current prices are listed on our website; simply visit the product page of the item you are interested in to view the prices available for that product.
Alternatively, you can get in touch with our Customer Service Team; we recommend contacting us first if you have a bit of a “shopping list" of items as we may be able to prorata the price of some (or all) of the items you are interested in to give you a better price.
We are usually able to offer prorata pricing if you require a quantity that is not listed on our site (e.g. 200 sheets) or if you are ordering multiple sizes within a particular product range (e.g. LP4/99 GW and LP8/99 GW).
What Is “All-Inclusive” Pricing?
The prices displayed on our website are “all-inclusive”, which means that the price includes both VAT and standard delivery to the UK. The price you see will be the price you pay UNLESS you opt to upgrade to a special delivery service or you need to request delivery to Ireland.
What Pricing Structure Do You Use?
We use a price break system; each product range has a price list that applies to all of the label sizes within that product range, which features price breaks at each of the quantities shown in the price list. This means you will get a better price per sheet if you order bulk boxes of 500 sheets compared to ordering packs of 25 sheets.
Do You Offer A Price Matching Service?
No. We are not the cheapest supplier of labels (nor are we the most expensive) but we aim to supply our customers with both high quality labels and high quality customer service – and this is reflected in our prices. All of our products are manufactured independently in the UK and we provide a number of support services including samples, labels templates, and help and advice on designing and printing your own self-adhesive labels.
If you find a better price elsewhere it is up to you to decide where you order your labels.
Please note: our sister company (Madebuy) supplies genuine Label Planet products via Amazon and Ebay; while we aim to keep prices consistent between the two companies, there may be some differences and it is up to you to decide if you order from us or Madebuy.
Do You Offer Trade Prices?
No. We offer one price list to all of our customers, although our price break system is designed to help trade customers (who are more likely to buy in bulk than individual customers) by creating a better unit price for larger quantities.
Do You Offer A Discount For … ?
We don’t currently have any discounts or offers available – although, as mentioned above, if you are buying an assortment of items we may be able to prorata some of those items, while repeat customers could take advantage of our price break system to order more labels than they currently need (storing some for future use) to get a better price per unit.
Do I Have To Pay For Samples Or Templates?
No. Our sample service and label templates are both completely free for anyone to use.
Do I Have To Pay For Delivery?
Standard delivery to UK addresses is included in the prices on our website; you will only need to pay extra for delivery if you want to upgrade to a special delivery service OR if you are ordering labels for delivery to Ireland.
We offer a range of special delivery options, including next day delivery options with Royal Mail (pre-1pm, pre-9am, and Sat delivery) and timed carrier services. Small orders (25-200 sheets) can be upgraded to a guaranteed next day service as you checkout online – for all other special delivery options or to upgrade a large order to a timed carrier service, you will need to contact our Customer Service Team by phone.
Delivery to Ireland depends on the specific items and quantities being ordered, which means that we ask customers to order by phone so that we can arrange the correct shipping option for the exact content of your order.
Customers in Ireland who are VAT registered can request a non-VAT quote providing that you have your VAT number to hand when you order.
Where we do charge extra for delivery, we will only ever charge what Royal Mail or our carrier provider charge us – we do not add on our own charges for upgrading your delivery service level.
What Payment Methods Are Available?
You can pay in a number of ways, although the payment methods available will depend on how you place your order:
- Online Orders: pay by debit/credit card or Paypal.
- Phone Orders: pay by debit/credit card.
- Post: pay by cheque.
- Email/Fax: request a Proforma Invoice against which you can make payment via debit/credit card or BACS transfer.
Can I Open A Credit Account?
No. We operate on a “payment with order” basis and do not offer any credit accounts. As mentioned earlier, if you are unable to pay online or by phone (for example, because you need to submit orders via a Finance Department) you can request a Proforma Invoice.
Please note: if you request a Proforma Invoice, we will not process your order and despatch your labels until we have received payment – and it is up to you to ensure that payment is made.
Our one exception is Local Education Authority schools; we offer a 30 Day Invoice option to schools (at our discretion) – we simply need an official purchase order or the details of your order on the school's letterhead along with the signature of the individual responsible for making payment and we will despatch your goods along with a School Invoice.
If you have any other questions or queries about ordering labels from Label Planet, you can always get in touch with our Customer Service Team. Alternatively, if you want to place an online order today, simply head on over to our Home Page to get started.